What's new in Pirate Clan?

Do you want to stay up to date on all the latest Pirate Clan news? We have some excellent resources that will help you keep your finger on ...

Achievements

You will earn achievements when you hit various milestones in the game. When you reach an achievement you'll be given a variety of rewards f...

Achievements - Mobile

You will earn achievements when you hit various milestones in the game. When you reach an achievement you'll be given a variety of rewards f...

Behavior Guidelines

Be ResponsibleEvery player is responsible for their actions. Don't share access to your account, make sure your passwords are kept private, ...

Captains

Captains are one of the most important aspects of Pirate Clan. Not only is the game more fun with friends, but they directly affect how powe...

Careers

The FAQ is for information relevant to our games. You can check out any positions that are currently available over on the Kano Career page....

Character Attributes

Every character has five attributes that help them succeed in various types of fights; Health, Energy, Stamina, Attack and Defense. Building...

Crafting and Workshop FAQ

I crafted something but saw no change in my combat ability! What's going on?It’s possible the item you made is simply not strong enough to c...

Crates

Want to try your chances at snagging a sweet new item for a fraction of its value? Buying a crate will award you with one of 18 possible ite...

Crates - Mobile

Want to try your chances at snagging a sweet new item for a fraction of its value? Buying a crate will award you with one of 18 possible ite...

Experience (XP)

Playing the game will earn you Experience Points or XP which represents your progress as a player and allows your character to gain levels a...

How Can I Get More Stamina?

Stamina run out? Here are a few strategies for getting more!Ask your Friends for Stamina BoostsPlayers can send one another boosts of Stamin...

Favor Points

Performing tasks like defeating a Boss, completing Adventures, or doing Challenges can earn you Favor Points that you can trade in for a var...

Favor Points - Mobile

Performing tasks like defeating a Boss, completing Adventures, or doing Challenges can earn you Favor Points that you can trade in for a var...

How Can I Get More Stamina? - Mobile

Stamina run out? Here are a few strategies for getting more!Ask your Friends for Stamina BoostsPlayers can send one another boosts of Stamin...

Gamer Points

Actions that advance your Armada in game will earn you Gamer Points, or GP. You can view how many GP you've earned for the day by clicking t...

Gifts

Show your friends some love by sending them a gift! Gifts are fun to get, and can be used in your workshop to help craft new and better weap...

Why is the Experience I receive from helping my friend with a challenge so low?

The Experience reward for helping other players' Challenges declines the more you do over the course of a single day. Eventually dropping to...

Why didn’t my stamina refill when I levelled?

In Pirate Clan you will receive 50 stamina when you level, regardless of level. As long as your maximum Stamina is below or equal to 50, you...

Why didn’t I win anything in the challenge I just finished?

In Challenges, every shot you take has the potential to win a Single Hit Payout. You can see the probability of each possible prize in the &...

Why didn’t I win anything in the challenge I just finished? - Mobile

In Challenges, every shot you take has the potential to win a Single Hit Payout. You can see the probability of each possible prize by tappi...

How Do I Report A Player?

If your situation hasn’t been covered by any of the FAQ or in the Help Section of the game, you can get in touch with us by emailing us at s...

Why can't I hide offers on my desktop home page?

Your home page shows you a set of limited time or limited quantity orders on a regular basis. If you're tired of seeing these, you can hide ...

How Do I Take A Screenshot?

Taking a screenshot is pretty simple, and it definitely comes in handy when you want to share something with friends or with us in Support. ...

Why aren’t my adventure gamer points going up?

Gamer Points are only earned when doing the highest available Adventure possible. Or if all are completed, the most recently unlocked Advent...

Where's my Player ID?

In all Kano games you can locate your Player ID on your game profile, it is located right below your character’s picture. If for some reason...

Where's my Player ID? - Mobile

In all Kano games Apps, you can locate your Player ID by going to More, FAQ/SUPPORT, and scrolling to the bottom. If you need to contact us ...

Traveling in Pirate Clan

Travelling to different areas will make different Adventures, Challenges, and Rule available to you. As your Pirate gains levels, more areas...

Traveling in Pirate Clan - Mobile

Travelling to different areas will make different Adventures, Challenges, and Rule available to you. As your Pirate gains levels, more areas...

I Spent My FP By Accident, Can I Get Them Back?

We understand that sometimes mistakes happen! We’re able to get accidental purchases of items refunded most of the time, you can reach us by...

Income

Investing Gold in your Rule will give you an hourly income, which will continue to accrue even when offline! The more land and buildings you...

Armada Help

You are able to join forces with other players to create an Armada. Work together as a team to earn as many Gamer Points as possible, comple...

Adventures

By completing Adventures in Pirate Clan, you'll be gaining Experience, Gold, Items and Gamer Points. Adventures use up your Energy, and usua...

Stamina Cap in Pirate Clan

In Pirate Clan, Stamina refills purchased with Favor Points will refill your Stamina reserves up to a maximum of 7,500.The Stamina cap also ...

Profile

To access your Profile page, either click on your character portrait in the top right corner, or on the word Profile.Your Profile displays d...

Profile - Mobile

To access your Profile page, either tap on your Character picture in the top left corner or go to “More” then tap “Profile”.Your Profile dis...

Loyalty Points

Loyalty PointsLoyalty Points (LP) are accumulated slowly over time, but they can be spent on very powerful Weapons, Armor, and Mateys that a...

Leaderboard

The Leaderboards are the place to go to see how you stack up compared to your Rivals. You're able to view the Leaderboard by clicking the “L...

Lottery

LotteryPlay the lottery for a chance to win the daily Jackpot or one of many lesser prizes. To get to the lottery page tap on “Shop” at the ...

Customization

Customization lets you alter the appearance of your Avatar in Pirate Clan, allowing you to personalize how you appear to yourself and others...

Customization - Mobile

Customization lets you alter the appearance of your Avatar in Pirate Clan, allowing you to personalize how you appear to yourself and others...

Coin Limit

Our game has a Coin limit of approximately 18,447 Quadrillion Coins. Players can save up to this amount in both their on-hand Coins as well ...

Discord

Join us today in the Kano Community Discord Server! Here you can chat and connect with players from all of Kano's games, including Mob Wars:...

Why am I still receiving a popup every time I level up?

Are you tired of receiving a pop up every time you gain a new level? These pop ups intended to remind new players about the value of adding ...

How to Copy and Paste Links on the Mobile App

Are you hoping to share a Boss, Raid Boss, or player profile into a private chat group while using the mobile app? You can do so by using th...

Kano Livestreams

Do you want to know about the latest and greatest updates from all of the Kano games? Are you interested in meeting and chatting with Kano s...

Account Deletion request

Thinking about deleting your account?  We're sad to see you go!We have two options for you: Temporary Account FreezePermanent Acco...

Xsolla Webstore

Looking for more ways to purchase FP?  Look no further!Our Xsolla Webshop accepts more payment methods from additional supporting count...

What is Rev U and how does it work? (Mobile)

Rev U is a new method that players can acquire FP by performing tasks such as making progress in another game, or filling out a survey. ...

What is Rev U and how does it work?

 Rev U is a new method that players can acquire FP by performing tasks such as making progress in another game, or filling out a survey...