Purchase Is Using Wrong Google Account / Payment Method

Are you having an issue where the wrong Google account or payment options appear when trying to make a purchase? If you use multiple Google ...

I Was Double Charged For My Google Play Purchase!

Sometimes Google Play will double charge for a purchase, but will immediately cancel out the second charge. You'll only be charged the one t...

I Was Charged Way More Than Advertised For My Apple Purchase!

Apple has a tendency to group transactions together. It will look like you got charged a lot more for the purchase you just made when really...

I Want A Refund!

ANDROID USERS: We have no problem reversing a transaction as long as the in-game currency/items haven't been used. We sell digital good...

My Purchase Isn't Going Through

All players will need to have an active Apple iTunes or Google Play Account linked to their device in order to make purchases. These account...

My Family Members Made Purchases Without Me Knowing!

ANDROID USERS: When it comes to purchases made without your knowledge, we have no problem reversing a transaction as long as the in-gam...

I Have A Purchase Problem / Didn't Get My Items!

To investigate/credit your account we will need the receipt you received from Google or Apple, and your User ID.Please provide the following...