Minimum Device Specifications

The game requires your device to meet the following specifications:Minimum 1 GB RAMMinimum 1.2 GHz processorGraphics API: OpenGL ES 3.0Andro...

My Game Won't Load!

Oh no! Please try the following to see if it helps resolve the issue:Restart your device. If you're on Android, try clearing the cache by go...

My Automated Businesses Have Stopped Making Cash!

If you find your automated Businesses have stopped making Cash in the Main Game or during an Event, there are typically three causes:Your de...

I'm Not Getting Any Video Ads!

For ads to be available you need a strong internet connection. Also VPNs or firewalls (ie from a work location) can prevent the connection t...

My Game Keeps Crashing!

We’re so sorry to hear you’re having trouble with your game! Please take a look at these troubleshooting steps, and submit a ticket if you n...

How Do I Restore My Game On A New Device / Factory Reset Device?

Ideally, link your account on your original device to Facebook, Google Play Services, or Apple Connect. That way, when you log into the same...

How Do I Get My User ID?

Having your User ID handy is very useful -- It allows the Support team to find your account in their system!This means they can transfer you...

How To Get Your Facebook ID

If you're trying to recover an old account that was linked to your Facebook account, the Support team can try to find it via your Facebook I...

I Keep Getting The "Can't Connect To Servers" Error Message!

When this error message comes up it usually means your device's connection has cut out with our game. This can be due to a weak WiFi connect...