ANDROID USERS: We have no problem reversing a transaction as long as the in-game currency/items haven't been used. We sell digital goods and once those goods are consumed there is nothing to refund.

Please see our Terms of Use here:
https://www.kanoapps.com/terms-of-use

Particularly the "Virtual Items" section which states that "you agree that all purchases of virtual items and virtual currency sold on the Site (including, but not limited to, in-game cash, gold, UN credits, other credits and favour points) are final. No refunds will be given, except in our sole and absolute discretion."

We encourage players to set a password in order to make purchases on their account to prevent accidental or fraudulent purchases. This article will help with that:
https://support.google.com/googleplay/answer/1626831?hl=en&ref_topic=1046717

APPLE USERS:
Apple does not allow devs access to their database and iTunes accounts, so we are not able to make refunds. Players will need to reach out to Apple directly about any refunds.

All players are welcome to reach out to their financial institution for additional help on fraudulent purchases.