We’re so sorry to hear you’re having trouble with your game! Please take a look at these troubleshooting steps, and submit a ticket if you need further assistance.
CRASHES DURING LOADING/GAMEPLAY:
Players will most often experience crashes when their device does not have sufficient resources available to run the game. [Check you minimum device specs]
If you're experiencing repeated crashes, here are a few suggestions on how to improve your device's performance:
- Ensure no other apps are running in the background while playing
- If crashes only occur after playing for a long time, try force closing the app more often
- Clear your game cache/data regularly on your device
- Android: Settings -> Apps -> Find the game and tap on it -> Storage
- iOS: Reinstall the app (this won't lose your progress)
- Restart your device every few days to ensure it's running optimally
- Check to see if you're on the latest OS version for your device
CRASHES DURING VIDEO ADS:
We're continually working on improving stability when watching ads.
If you are experiencing consistent crashes related to watching a specific ad, please take a screenshot of the ad(s) in question and email them to idle.distiller.support@kanoapps.com
We have multiple advertising partners, so it’s important for us to know exactly which ad is causing trouble, and which provider it’s originating from.